Effective Date: June 12, 2026

Return Window

You have 30 days from the date of delivery to return any product for a full refund or exchange. Returns must be requested within this 30-day window. After 30 days, returns are not accepted.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

The product is in its original condition (no damage from misuse or use beyond normal testing)

The product includes all original packaging, accessories, and documentation

The product has not been modified, repaired, or altered

The product was delivered within the last 30 days

We cannot accept returns on items that are damaged due to customer misuse, accidents, water damage (unless the product is waterproof and used correctly), or normal wear and tear.

How to Return a Product

To initiate a return, follow these steps:

1. Contact us within 30 days of delivery:

   • Email: contact@velvetpawsub.com

   • Phone: +1 720-970-3088

   • Contact Form: Visit our Contact page

2. Provide the following information:

   • Your order number

   • Product name and reason for return

   • Photos of the product (if returning due to damage or defect)

3. Receive your return shipping label:

   • If returning due to product issues (defective, not working, damaged), we will provide a prepaid return label at no cost to you

   • If returning because you do not want the item, we will provide a return label with a $7.59 return shipping fee deducted from your refund

4. Pack your item securely:

   • Use the original packaging if available

   • Include all accessories, cables, and documentation

   • Attach the return shipping label to the outside of the package

5. Ship your return:

   • Drop the package at any USPS, UPS, or FedEx location

   • Keep your tracking number for reference

6. Wait for confirmation:

   • Once we receive and inspect your return, we will confirm acceptance within 2–3 business days

Refund Processing

Once we approve your return:

Refund processing time: 3–5 business days

Bank transfer time: 5–10 business days (depending on your bank)

Refund amount: Full product price plus original shipping cost (if returning due to defect)

If you are returning because you do not want the item, the $7.59 return shipping fee will be deducted from your refund.

Refunds will be issued to the original payment method used for your purchase.

Exchange Policy

If you prefer to exchange your product for a different item instead of a refund:

1. Contact us within 30 days of delivery

2. Specify which product you would like to exchange for

3. We will ship the new item once we receive your return, or in some cases ship the exchange immediately and have you send the return back afterward

Exchange shipping costs are covered by us if the original product was defective. If you are exchanging for a different item of your choice, you will pay the difference in price if the new item costs more.

Defective Products

If your product is defective or not working as described:

We cover all return shipping costs (prepaid label provided)

You receive a full refund including original shipping costs

Alternatively, we will send a replacement product within 7–10 days

To report a defective product, contact us within the warranty period with:

• Your order number

• Photos or video showing the issue

• A description of what is not working

Warranty Coverage

Most VelvetPawsub products include a 12-month warranty covering manufacturing defects. Warranty coverage includes:

• Electronic failures (product will not turn on, will not charge)

• Build quality issues (cracks, broken parts, material defects)

• Functionality problems (not working as described in product listing)

Warranty does not cover:

• Damage from misuse, accidents, or falls

• Water damage (unless product is waterproof and used according to specifications)

• Normal wear and tear

• Damage from using incompatible accessories or power sources

If your product fails within 12 months due to a manufacturing defect, contact us for a replacement or repair.

Non-Returnable Items

Certain items cannot be returned:

• Products that have been used beyond normal testing

• Items damaged due to customer misuse

• Products without original packaging or accessories

• Returns requested after the 30-day window

Damaged or Lost Shipments

If your package arrives damaged or is lost in shipping:

1. Contact us within 7 days of the expected delivery date

2. Provide photos of the damaged packaging and product (if applicable)

3. We will file a claim with the carrier and send you a replacement or refund

We work with reliable shipping carriers and track all orders. If your package is lost, we will reship your item at no cost to you.

Return Shipping Costs

• Defective/damaged products: Free return shipping (prepaid label provided)

• Customer choice returns: $7.59 return shipping fee deducted from refund

• Exchange shipping: Covered by us if exchanging for defective product; customer pays price difference if exchanging for different item

Contact Us

If you have questions about returns or refunds, contact us:

• Email: contact@velvetpawsub.com

• Phone: +1 720-970-3088

• Business Hours: Monday–Friday 9 AM–6 PM MDT, Saturday 10 AM–4 PM MDT

• Response Time: Within 24 hours during business days

Changes to This Policy

We may update this Return and Refund Policy occasionally. The most current version will be posted on our website with an updated date. Your use of our return services is subject to the policy in effect at that time.

Effective Date: June 12, 2026

Thank you for shopping with VelvetPawsub !