We want customers in the United States to have a clear and fair return process. This policy does not limit any mandatory consumer rights that cannot be legally excluded.

1. Standard Return Window

For eligible items, you may request a return within 30 calendar days of delivery by emailing support@velvetpawsub.com. The item should be unused, in resalable condition, and returned with its original packaging, parts, and accessories.

2. Voluntary Returns

Eligible non-defective items may be returned within 30 days of delivery under this policy. Original shipping charges are normally non-refundable. The customer may be responsible for return postage unless the item is damaged, defective, incorrect, or otherwise covered by applicable law.

3. Faulty, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact support@velvetpawsub.com before returning it, within 30 days of delivery, with your order number, a description of the problem, and clear photos of the item and packaging. We will review the issue and let you know the available options, which may include a replacement, repair, exchange, or refund, along with return instructions if a return is needed.

4. Non-Returnable Items

Products that have been used, damaged through customer misuse, or returned outside the applicable return window may not be eligible for a refund.

5. Refund Timing

After a return is approved and the item is received and inspected, refunds are sent to the original payment method. The time required for the refund to appear in your account depends on your payment provider or financial institution and cannot be guaranteed to an exact number of banking days.

6. How to Start a Return

Please email support@velvetpawsub.com before sending anything back. Please include:

• Your order number
• Your name
• The product you wish to return
• The delivery date
• The reason for the return
• Photos, if the item is damaged or incorrect

Please do not send items back without receiving return instructions from us first. Unauthorized parcels may be delayed or refused.

7. Order Cancellations

You may request cancellation of an order before it enters fulfillment. Once an order has entered fulfillment, cancellation may no longer be possible. If you need to cancel an order, please contact us as soon as possible at support@velvetpawsub.com.

8. Contact

If you have questions about returns or refunds, please contact us:

VelvetPawsub
4394 Montebello Dr, Colorado Springs, CO 80918, United States

Email: support@velvetpawsub.com
Phone: +1 720-970-3088