Shipping Policy
At Velvetpawsub, we are committed to providing a simple, reliable, and transparent shipping experience for our customers in the United States.
1. Shipping Area
We currently ship orders to addresses within the United States.
2. Shipping Cost
Free shipping is available on all orders.
Customers will not be charged an additional shipping fee at checkout for standard delivery.
3. Processing Time
Orders are normally processed and prepared for shipment within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. public holidays.
4. Delivery Time
After an order has been processed and shipped, the estimated delivery time is:
3–5 business days
Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.
5. Shipping Carriers
Orders may be shipped using reputable carriers, including:
FedEx
DHL
The shipping carrier may vary depending on the destination and the most suitable available delivery service.
6. Order Tracking
When tracking information is available, customers will receive shipping and tracking information by email.
Customers may use the tracking information provided to monitor the status of their shipment.
Please allow some time for tracking information to become active after the order has been shipped.
7. Delivery Delays
While we make every reasonable effort to ensure timely delivery, Velvetpawsub is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, natural disasters, public holidays, customs or governmental delays, or incorrect shipping information provided by the customer.
If your order appears to be delayed, please contact our customer service team and we will assist you in checking the shipment status.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because of an incorrect, incomplete, or invalid shipping address provided by the customer, please contact us as soon as possible.
Additional shipping charges may apply if a shipment needs to be reshipped due to incorrect information provided by the customer.
9. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:
Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088
We will work with the applicable shipping carrier to help resolve the issue.
10. Contact Us
If you have any questions regarding shipping or your order, please contact our customer service team.
Velvetpawsub
2020 N Academy Blvd Ste 261 # 4749
Colorado Springs, CO 80909
United States
Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088
Customer Service Hours (GMT):
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed