Return & Refund Policy

At Velvetpawsub, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging, where applicable.

• Include all original accessories, parts, and documentation, where applicable.

• Not be damaged as a result of misuse, improper handling, or normal wear and tear.

2. Non-Returnable Items

Certain items may not be eligible for return for reasons including hygiene, safety, personalization, or other applicable restrictions.

If an item is marked as non-returnable on its product page, that item cannot be returned unless it arrives defective, damaged, or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or other supporting information when applicable.

We will review the request and, where appropriate, provide a replacement, refund, or another suitable resolution.

4. How to Request a Return

Before sending any item back, please contact our customer service team.

Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088

Please do not send a return to the registered office address unless our customer service team specifically instructs you to do so.

Once your return request has been approved, we will provide the applicable return instructions.

5. Return Shipping

Unless the item received is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, the customer may be responsible for the cost of return shipping.

Return shipping costs are generally non-refundable.

6. Refund Process

Once we receive and inspect an approved returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued if an item is returned with missing parts, signs of use, damage caused after delivery, or other conditions that reduce its value.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it, please first check your bank or payment account.

If the refund is still not visible after allowing reasonable processing time, please contact your payment provider.

You may also contact us at support@Velvetpawsub.shop and we will assist you.

9. Exchanges

If you need to exchange an item, please contact our customer service team before returning it.

Depending on product availability and the reason for the exchange, we may offer an exchange, replacement, or refund.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has been processed or shipped.

If an order has already shipped, you may need to follow the applicable return procedure described in this policy.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Velvetpawsub
2020 N Academy Blvd Ste 261 # 4749
Colorado Springs, CO 80909
United States

Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed