Privacy Policy

At Velvetpawsub, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Your name.

  • Billing and shipping address.

  • Email address.

  • Phone number.

  • Order and transaction information.

  • Information you provide when contacting customer service.

  • Technical information related to your use of our website, such as IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.

  • Deliver products to you.

  • Process payments and provide order-related services.

  • Send order confirmations, shipping updates, and other transactional communications.

  • Respond to customer service requests.

  • Process returns, refunds, exchanges, and other order-related requests.

  • Improve our website, products, and customer experience.

  • Detect, prevent, and investigate fraudulent or unauthorized activity.

  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment service providers.

We do not intend to store complete payment card information on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the customer experience.

You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including providers involved in:

  • Payment processing.

  • Order fulfillment.

  • Shipping and delivery.

  • Website hosting and technical services.

  • Customer support.

  • Fraud prevention and security.

  • Analytics and website functionality.

We only share information when reasonably necessary to provide these services, operate our business, or comply with applicable legal obligations.

6. Shipping Information

When you place an order, certain information, including your name, shipping address, phone number, and order details, may be shared with shipping and fulfillment providers when necessary to deliver your order.

7. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address to send information about products, promotions, or updates.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Transactional communications relating to your orders may still be sent when necessary.

8. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or information about the processing of your personal data.

To make a privacy-related request, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us:

Velvetpawsub
2020 N Academy Blvd Ste 261 # 4749
Colorado Springs, CO 80909
United States

Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed

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