We currently ship to addresses within the United States only. We are not able to process or ship orders to addresses outside the United States at this time.

Orders are generally processed within 1–2 business days. Standard delivery after dispatch takes approximately 5–8 business days, for a total estimated time of about 6–10 business days from order placement to delivery.

Once your order has been dispatched, tracking information will be provided. You can also view your order status any time from the Order Status page.

Please contact us as soon as possible at support@velvetpawsub.com. We can accommodate address changes before an order has been processed or dispatched, but may be unable to once it has entered fulfillment.

Yes. Any applicable taxes are calculated based on your order and shipping destination and are clearly displayed at checkout before you complete your purchase.

Eligible items may be returned within 30 calendar days of delivery. Items should be unused, in resalable condition, and returned with original packaging. Please email support@velvetpawsub.com before sending anything back.

Please contact us as soon as possible at support@velvetpawsub.com with your order number, a description of the issue, and photos of the item and packaging. We will review the issue and let you know the available options.

You may request a change or cancellation before your order enters fulfillment. Once an order has entered fulfillment, changes may no longer be possible. Please contact us as soon as possible.

We accept major debit and credit cards (Visa, Mastercard, American Express, and Discover) processed securely through Stripe. We also offer Pay in Person as an option.

You can reach us at support@velvetpawsub.com or +1 720-970-3088. Our team is available Monday–Friday, 9:00 AM–5:00 PM EST, and we generally respond within 24 business hours.