Contact Us
Send us Message
At Velvetpawsub, our customer service team is available to assist you with questions about orders, products, shipping, returns, refunds, and other store-related matters.
1. Customer Service
If you need assistance with an order or have a question about our products or services, please contact us using the information below.
Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088
2. Customer Service Hours
Our customer service team is available during the following hours:
Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: Closed
Messages received outside our business hours will be handled during the next available business day.
3. Order Support
When contacting us about an existing order, please include your order number whenever possible.
Providing your order number allows us to locate your order and assist you more efficiently.
4. Shipping Questions
For questions regarding delivery, tracking, shipping delays, or other shipping-related matters, please contact our customer service team.
For detailed information about our shipping procedures and delivery estimates, please review our Shipping Policy.
5. Returns and Refunds
For questions regarding returns, refunds, exchanges, damaged items, defective products, or incorrect orders, please contact us before sending an item back.
Please review our Return & Refund Policy for the applicable conditions and procedures.
6. Business Address
Velvetpawsub
2020 N Academy Blvd Ste 261 # 4749
Colorado Springs, CO 80909
United States
Please do not send product returns to this address unless our customer service team has specifically instructed you to do so.
7. Contact Information
Store Name: Velvetpawsub
Email: support@Velvetpawsub.shop
Phone: +1 720-970-3088
We appreciate your business and are committed to providing timely and helpful customer support.